don55 Privacy Policy

1. Introduction

don55 ("don55", "we", "us", "our") operates the online gaming and sports betting platform available at https://don55.vip (the "Platform"). This Privacy Policy describes how don55 collects, uses, processes, stores, and discloses personal data relating to individuals who register an account, access the Platform, or otherwise interact with our Services. This Policy forms part of and should be read alongside the don55 Terms & Conditions.

By registering a don55 Account or using any part of our Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the processing of your personal data as described herein. If you do not agree, please discontinue use of the Platform immediately.

2. Data Controller

don55 is the data controller in respect of personal data collected through this Platform. As data controller, don55 determines the purposes and means of processing your personal data. For data protection queries, please contact us using the support email address displayed in the footer of this website.

3. Data We Collect

don55 collects personal data in the following categories:

Category	Examples	Collection Method
Identity Data	Full legal name, date of birth, CNIC number, username	Registration form, KYC verification
Contact Data	Pakistani mobile number, email address	Registration form
Financial Data	JazzCash/Easypaisa mobile wallet number, bank account details (HBL, UBL, Meezan, Alfalah), deposit and withdrawal history in PKR	Payment processing, cashier
Transaction Data	Bet history, game session records, PKR amounts wagered and won	Platform activity logs
Technical Data	IP address, device type, browser type, operating system, session tokens	Automated collection
Usage Data	Pages visited, games played, features used, time on Platform	Automated analytics
Communications Data	Support chat transcripts, emails sent to don55	Customer communications
Verification Data	CNIC scan/photo, selfie/liveness check (where required), proof of address	KYC/AML verification process

don55 does not intentionally collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health information, except where strictly required by applicable anti-money-laundering regulations or responsible gaming obligations.

4. How We Use Your Data

don55 uses the personal data described above for the following purposes:

• Account administration – to register, verify, and manage your don55 Account, including password resets and account security.
• Service delivery – to operate the sports betting, casino games, live dealer, and crash game Services on your behalf.
• Payment processing – to process PKR deposits and withdrawals via JazzCash, Easypaisa, HBL, UBL, Meezan Bank, Bank Alfalah, and other supported methods.
• Identity and age verification – to confirm that you are aged 18 or over and that your identity matches the payment methods associated with your account. 18+
• Fraud prevention and AML compliance – to detect, investigate, and prevent fraudulent activity, money laundering, and other financial crime.
• Responsible gaming – to monitor gaming behaviour for signs of problem gambling and to administer self-exclusion and limit requests where submitted by players. Visit our Responsible Gaming page for more information.
• Customer support – to respond to your queries, complaints, and requests.
• Marketing communications – to send you promotional offers and relevant platform updates, subject to your consent and preferences. You may opt out at any time.
• Platform improvement – to analyse usage patterns and improve the don55 user experience, game selection, and technical performance.
• Legal compliance – to comply with applicable laws, regulations, and court orders.

5. Legal Basis for Processing

don55 processes your personal data on the following legal bases:

• Contractual necessity – processing required to perform the contract between you and don55, including operating your account, processing bets, and handling payments.
• Legal obligation – processing required to comply with applicable KYC, AML, and data retention laws.
• Legitimate interests – processing necessary for don55's legitimate interests in fraud prevention, platform security, and service improvement, provided such interests are not overridden by your rights.
• Consent – where you have provided explicit consent, such as for marketing communications. You may withdraw consent at any time without affecting prior processing.

6. Data Sharing and Disclosure

don55 may share your personal data with the following categories of third parties, strictly on a need-to-know basis and subject to appropriate data protection agreements:

• Payment service providers – JazzCash, Easypaisa, HBL, UBL, Meezan Bank, Bank Alfalah, and other processors required to complete transactions.
• Identity verification providers – third-party KYC and AML service providers who verify your identity and screen against sanctions lists as required by law.
• Game providers – licensed third-party game studios and software providers whose games are hosted within the don55 Platform. These providers may receive session data to operate their games.
• Analytics providers – anonymised or pseudonymised technical and usage data may be shared with analytics platforms to improve Platform performance. No directly identifiable data is shared for analytics purposes.
• Law enforcement and regulatory authorities – don55 will disclose personal data to competent authorities where required by applicable law, court order, or regulatory obligation.
• Business successors – in the event of a merger, acquisition, or sale of the Platform, personal data may be transferred to the acquiring entity subject to equivalent privacy protections.

don55 does not sell personal data to third-party advertisers, data brokers, or marketing platforms.

7. Cookies and Tracking Technologies

don55 uses cookies and similar tracking technologies to operate and improve the Platform. The following cookie categories are used:

• Strictly necessary cookies – required for basic Platform functionality, session management, and security. These cannot be disabled.
• Performance cookies – collect anonymised data about how players use the Platform to help us identify performance issues and improve the user experience.
• Functional cookies – remember your preferences such as language settings, game lobbies, and deposit method selections to personalise your experience.

You may control cookie preferences through your browser settings. Disabling certain cookies may affect Platform functionality. don55 does not use third-party advertising or retargeting cookies.

8. Data Retention

don55 retains personal data for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. In general:

• Account data and transaction records are retained for a minimum of five (5) years following account closure to satisfy AML and financial record-keeping obligations.
• KYC verification documents are retained for a minimum of five (5) years from the date of verification.
• Customer support records are retained for three (3) years from the date of the last communication.
• Technical and usage logs are retained for up to twelve (12) months on a rolling basis unless required for active fraud investigations.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised.

9. Your Privacy Rights

Subject to applicable law, you have the following rights in respect of your personal data held by don55:

• Right of access – request a copy of the personal data don55 holds about you.
• Right to rectification – request correction of inaccurate or incomplete personal data.
• Right to erasure – request deletion of your personal data where don55 no longer has a lawful basis to retain it, subject to legal retention obligations.
• Right to restriction – request that don55 restrict processing of your personal data in certain circumstances.
• Right to data portability – request a machine-readable copy of personal data you have provided to don55.
• Right to object – object to processing based on legitimate interests or for direct marketing purposes.
• Right to withdraw consent – where processing is based on your consent, withdraw that consent at any time. Withdrawal does not affect the lawfulness of prior processing.

To exercise any of these rights, contact don55 support using the email address in the footer of this website. We will respond within 30 days of receipt of a verified request. Requests may be subject to identity verification before processing.

10. Children's Privacy

The don55 Platform is strictly intended for adults aged 18 and over. 18+ don55 does not knowingly collect personal data from individuals under the age of 18. If we become aware that personal data has been collected from a minor, we will take immediate steps to close the associated account and delete the data.

If you believe a minor has registered a don55 Account, please contact support immediately using the email address in the site footer.

11. International Data Transfers

don55 operates across international infrastructure. Your personal data may be transferred to and processed in countries outside Pakistan. Where such transfers occur, don55 ensures that appropriate safeguards are in place to protect your data to a standard equivalent to that required under applicable data protection law, including contractual data transfer agreements with receiving parties.

12. Security Measures

don55 implements a range of technical and organisational security measures to protect your personal data against unauthorised access, loss, destruction, or disclosure. These include:

• HTTPS/TLS encryption for all data transmitted between your device and the Platform.
• AES-256 encryption for sensitive data stored at rest, including payment details and identity documents.
• Role-based access controls limiting don55 staff access to personal data on a strict need-to-know basis.
• Regular third-party security audits and penetration testing of Platform infrastructure.
• Multi-factor authentication requirements for Platform administrative access.

Notwithstanding these measures, no data transmission or storage system is entirely secure. don55 cannot guarantee the absolute security of your personal data. In the event of a security incident affecting your personal data, we will notify you promptly.

13. Changes to This Privacy Policy

don55 may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or Platform Services. When material changes are made, we will update the "Last updated" date at the top of this page and, where appropriate, notify registered players via their registered contact details. Continued use of the Platform following publication of the revised Policy constitutes acceptance of the changes.

14. Contact Us

For all privacy-related enquiries, data access requests, or data deletion requests, please contact don55 using the support email address displayed as plain text in the footer of this website. We aim to respond to all privacy enquiries within 30 days of receipt.

For responsible gaming related matters including self-exclusion and deposit limit requests, please visit our Responsible Gaming page or contact support directly.